How remote care works
Telehealth connects patients and clinicians using communication technology. Its suitability depends on the concern, available information, clinician judgment, and applicable requirements. Some situations need an in-person examination or local testing.
Location and consent
Tell the clinician where you are physically located at the time of a visit. Licensing and consent requirements can vary by jurisdiction. Review the consent information provided for the appointment and ask questions before proceeding.
Technology and continuity
A reliable connection and a private environment support a useful visit. Technology can fail or limit what a clinician can assess. Agree on a backup communication plan and understand how to arrange follow-up if a session is interrupted.
Prescriptions and follow-up
A virtual visit does not guarantee a prescription. Clinical decisions depend on an evaluation and applicable rules. Ask how results, referrals, and follow-up instructions will be communicated.
Urgent concerns
This website is not an emergency service. For a medical emergency in the United States, call 911 or seek care at the nearest emergency department. Do not wait for an online response when immediate care is needed.
Further reading: HHS telehealth privacy guidance and informed consent information.